Privacy Policy

1. Introduction

MandoMedia LLC (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mando.media, or engage with our digital marketing consulting services. By accessing or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Information that identifies you as an individual — your name, email address, and the content of your message — collected only when you voluntarily submit our contact form. We do not ask for a telephone number or a postal address, and we operate no newsletter or mailing list.
• Non-Personal Information: Data that does not directly identify you, including browser type, device information, pages visited, and other technical data collected through cookies and similar technologies.
• Usage Data: Information about how you use our website and services, which may include details about your visits, such as the pages you viewed, the time and duration of your visit, and other diagnostic data.

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and Improving Services: To deliver and maintain our consulting services, communicate with you, and enhance the quality and functionality of our website.
• Customer Support: To respond to your inquiries, manage customer service requests, and provide technical support.
• Business Communications: To reply to an inquiry you have sent us and, where you have asked about working together, to follow up about that engagement. We do not operate a newsletter and do not send bulk promotional email.
• Analytics and Research: To monitor and analyze usage and trends to improve our services and user experience.
• Compliance: To comply with legal obligations, enforce our policies, and protect the rights, property, or safety of MandoMedia LLC and others.

4. Cookies and Analytics

We use one analytics provider, PostHog, to understand which pages are read and how people move through the site. On your first visit it sets a cookie and a matching browser-storage entry containing a randomly generated identifier, which expires after 180 days. That identifier lets us recognize a returning browser; it is not linked to your name or email unless you contact us separately, and we do not create a person record for readers who never get in touch.

We also store two small preferences in your browser — your light or dark theme choice, and your preferred reading layout. These never leave your device.

We do not serve advertising on this website, we do not run advertising or retargeting cookies, we do not build behavioral advertising profiles, and we do not sell or share your personal information. Session recording is switched off, so your screen is never recorded.

You can switch analytics off for this browser at any time, here:

You can also refuse or delete cookies through your browser settings, and most browsers offer a setting that blocks them for this site specifically. Either way, nothing here stops working — the site has no feature that depends on being measured.

5. Disclosure of Your Information

We may share your information with:

• Service Providers: The vendors who run parts of this website on our behalf, each handling only what its function requires: Vercel (hosting and performance measurement), PostHog (website analytics), and Formspree (delivery of contact-form submissions). All three are United States companies and are bound to keep the information confidential.
• Business Transfers: In connection with any merger, sale, or transfer of assets, your information may be transferred as part of the transaction.
• Legal Requirements: When required by law, regulation, or legal process, we may disclose your information to governmental authorities or other third parties.
• With Your Consent: Any other disclosures where you have provided explicit consent.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to safeguard your data, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we will take reasonable steps to delete or anonymize your data.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access, update, or correct your information.
• The right to request the deletion of your data.
• The right to restrict or object to our processing of your information.
• The right to data portability.

To exercise these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable laws.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside your state, province, or country where data protection laws may differ from those in your jurisdiction. By using our services, you consent to such transfers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

MandoMedia LLC
1607 Ave Ponce de Leon Ste GM6 #674
San Juan, PR 00909
info@mando.media
(704) 363-6333